Shipping Policy

Last Updated: May 2026

Thank you for shopping with Glow Motive.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• New Zealand: 7–15 business days

• Australia: 7–15 business days

• United States: 7–20 business days

• Canada: 7–20 business days

• United Kingdom: 7–20 business days

• International: 10–25 business days

Please note that these delivery estimates are not guaranteed and may vary depending on carrier delays, customs processing, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Promotional offers that include free shipping will be clearly indicated on the product page or during checkout.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

Please allow several days for tracking information to update after shipment.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are entered correctly at checkout.

Glow Motive is not responsible for orders shipped to incorrectly entered addresses.

If an order has not yet been processed, we may be able to update the shipping information upon request.

Delayed or Lost Shipments

While we work with reliable shipping partners, delays can occasionally occur.

If your order appears significantly delayed, please contact our support team and we will assist in investigating the shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price unless explicitly stated.

Contact Us

If you have any questions regarding shipping or your order status, please contact us:

Email: gmotive42@gmail.com

Thank you for choosing Glow Motive.